FAQ

FAQs

Find quick answers to the most common questions about our event and party rental services. From reservations and payments to delivery and setup, our FAQ page is here to make your planning process easier.

Do you have a question? Feel free to reach out to us.

Delivery & Service Area

Do you offer delivery and pickup?

Yes, Atlas & Isla Rentals offers both delivery and pickup for all rentals. We’ll bring the items directly to your event location, set them down where you need them, and return after your event to pick everything up. This makes the process easy and stress-free for you.

What areas do you service?

Atlas & Isla Rentals proudly serves the entire Tampa Bay area, including Tampa, Clearwater, St. Petersburg, Brandon, Riverview, Wesley Chapel, and surrounding communities. You can also check our About Us page for more information about the areas we serve. If you’re unsure whether we cover your location, just reach out—chances are, we can accommodate your event.

Is there a delivery fee?

Yes, Atlas & Isla Rentals charges a delivery fee based on your location zone. Once you provide your event address, we’ll let you know the exact delivery and pickup cost for your area.

What happens if the delivery location is difficult to access?

If your delivery location has limited access—such as stairs, narrow pathways, long walking distances, or restricted loading zones—please let us know ahead of time. Additional fees may apply for locations that require extra time, equipment, or labor to complete the delivery safely. Our goal is to plan accordingly and ensure everything arrives without issues.

Do I need to be present during delivery and pickup?

While it’s recommended, you don’t always have to be present. As long as we have clear access to the delivery location and you’ve confirmed all setup instructions in advance, we can drop off your items without you being there. For pickups, the same applies — just make sure all rental items are clean, packed, and left in the agreed-upon location.

Booking & Reservations

How far in advance should I place my order?

We recommend placing your order as early as possible, especially for larger events. However, we generally require at least 24 to 48 hours notice for most rentals. Last-minute bookings may still be accepted depending on item availability, so feel free to reach out even if your event is coming up soon.

How do I place a reservation?

You can place a reservation with Atlas & Isla Rentals directly through our website, by email, or over the phone. Simply browse the items you need, submit a quote request, or contact us with your event details, and we’ll help you secure your booking.

Do I need to pay a deposit to book my event?

Yes, Atlas & Isla Rentals requires a 20% non-refundable deposit to secure your event date and reserve your rental items. The remaining balance is due 24 hours before your event date. This deposit ensures your items are held exclusively for you.

When is full payment due?

You’re welcome to pay the full amount upfront if you prefer. However, if you choose to pay the 20% deposit, the remaining balance is due 24 hours before the day of your event. We’ll send reminders and keep you updated so everything is simple and stress-free.

Can I make changes to my order after booking?

Yes, you can make changes to your order as long as the items you want are still available. Just contact us as soon as possible, and we’ll do our best to update your reservation.

Can you accommodate last-minute add-ons?

Yes! Atlas & Isla Rentals can often accommodate last-minute add-ons, depending on item availability. Just reach out as soon as possible, and we’ll do our best to get everything you need for your event.

Payments & Refunds

What forms of payment do you accept?

Atlas & Isla Rentals accepts a variety of payment methods for your convenience, including debit and credit cards, Cash App, Zelle, PayPal, and bank ACH transfers.

Do you offer refunds or credits if I cancel my reservation?

We require a 20% non-refundable deposit to secure your date. This deposit covers the time, preparation, and inventory we reserve for your event.

However, we understand that plans can change. If you need to cancel, we’re happy to apply your deposit as a credit toward a future event with us. Just let us know as soon as possible so we can work with you to reschedule or find the best solution for your needs.

What is your refund policy?

To secure your event date, we require a 20% non-refundable deposit. This portion is not refundable under any circumstances, as it covers the preparation and inventory we reserve for your event.

If you cancel your reservation, the remaining balance (if already paid) is refundable, and we’re happy to process that for you.

Need to reschedule instead? We can apply your deposit as a credit toward a future event date, based on availability. Just reach out and we’ll do our best to accommodate you!

Inventory & Packages

Do you require a minimum order amount?

No, we do not require a minimum order amount. Whether you need just a few items or a full event setup, we’re happy to help. Simply choose what you need, and we’ll take care of the rest!

Do you offer event packages or bundles?

We’re currently working on official packages and bundles that will be available on our website soon. In the meantime, you’re always welcome to reach out! We can create custom bundles based on the size of your event, the items you need, and your overall vision. Our team is happy to put together a personalized package that fits your budget and style.

Do you provide linens in different colors and sizes?

Yes! We offer a variety of colors and sizes for table linens to match the style and theme of your event. Whether you need standard tablecloths, overlays, or specialty sizes, we can help you find the perfect fit. Reach out if you have specific color or size requests — we’re happy to accommodate!

Rental Policies

How long is the standard rental period?

Rental periods vary depending on the item:

  • Photo booths are typically rented hourly.

  • Tables, chairs, linens, and other event items are generally rented daily, giving you plenty of time for setup, your event, and cleanup.

If you need an extended rental or have special timing requirements, just let us know — we’re happy to accommodate your schedule!

Can rentals be used outdoors?

Yes! Our rentals can be used outdoors. Just let us know if you have any special considerations or questions about your event setup.

We understand that weather can be unpredictable. If your event is impacted by weather, please contact us as soon as possible. We’re happy to reschedule your rental for a different date or provide guidance on adjusting your setup to accommodate the conditions. Our goal is to ensure your event goes smoothly, rain or shine!

What happens if items are damaged or lost?

Customers are responsible for the care of rental items while in their possession. If an item is damaged or lost, we may charge a replacement or repair fee based on the extent of the damage.

We recommend handling items with care and letting us know immediately if anything happens — we’re happy to guide you on proper setup and use to help prevent accidents.

Setup & Support

Do you set up tables, chairs, and equipment?

Our standard rentals are self-setup, but we do offer setup services for an additional fee. If you have a customized order or need help with a larger event, let us know — we’re happy to work with you to make setup easy and stress-free.

Who do I contact if I need help during my event?

If you need assistance during your event, you can reach us:

Our team is ready to help ensure everything goes smoothly!

Do the photobooth rentals include an attendant?

Yes! All of our photo booth rentals come with a friendly attendant to help your guests, manage the booth, and ensure everything runs smoothly throughout your event.

Type to search

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping